Dream it. Wish it. Do it.
Find your portion of inspiration here.
Setting expectations and delivering upon these expectations results in good customer experience. If your organisation successfully manages customer expectations, you'll reach a GOOD customer experience. If your organisation delivers above the set expectations you'll be able to deliver a GREAT customer experience. Setting conservative (and thus realistic!) expectations and delighting your customer by performing better is the key to great customer experience and hence customer loyalty....
The customer experience is the sum of all interactions a customer has with your company and not only the challenge of your customer ser...
Everyone wants an improved customer experience in B2B, but no one clearly knows how to get started. According to a survey by Accenture ...